Call Center Customer Service Representative (Bilingual - Spanish) In Lilburn, GA

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Job Description

Tebo Dental, an Atlanta-based pediatric dental group, is looking for professionals to join our motivated and ambitious team. Ideal candidates will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward-thinking, and ready to take their career to the next level with a growing company. Our practices are located in Lilburn, Peachtree Corners, Dacula, and Gainesville and are close to highways for easy commuting.

Responsibilities:

  • Build positive rapport with patients and parents by delivering exceptional customer service over the phone
  • Promptly respond to incoming calls
  • Utilize scorecards to ensure you meet the standard requirements for each call
  • Schedule appointments to ensure all practices are booked according to protocol
  • Accurately document all information exchanged during each call
  • Contact parents/patients to remind them of their scheduled appointments
  • Effectively communicate office policies over the phone
  • All other duties as assigned

Benefits:

  • Career Advancement and Growth
  • Wellness Program with Personal Trainer
  • LifeTime Fitness Partnership with Subsidy
  • Daily Healthy Breakfast Initiative
  • Health & Dental Insurance
  • Long-Term Disability
  • Paid Time-Off
  • 401(k) with Company Match

Qualifications:

  • Must be fluent in Spanish
  • Previous customer service experience
  • Able to work Monday-Friday and select Saturdays
  • Exceptional public speaking and written communication skills
  • Proficient computer skills
  • Strong organizational skills and attention to detail

The Tebo Difference:

For more insight into our company's culture and values, please visit our website at TeboDental.com/WhoWeAre, TeboDental.com/TheThinkTank and TeboDental.com/Benefits. You can also check out our life enrichment and career-development podcast, hosted by our VP of Marketing, “The Think Tank" with Brandon Akira on Apple Podcasts, Google Play, and more.

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Tebo Dental